We get it; life happens! Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you value ours as well. Please read our policies prior to booking your appointment- booking your appointment confirms that you agree to the following:

Policies

Cancellations

Cancellations and reschedules made less than 24 hours before your appointment time are considered “late cancellations” and will result in a charge of 30% of your booked service. Please call or text ASAP to notify us of any rescheduling needs. 

No-call no-shows will be charged 50% of the original booked service price and cannot go towards future services. 

All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until the fee is paid. 

Late Policy

Please text to notify us if you are running late. It will be considered a no-show if you arrive more than 15 minutes past your appointment time. You may be asked to reschedule and charged a fee of 50% of your scheduled service. We must have enough time to consult and treat your skin thoroughly. Your treatment time may be shortened to avoid inconveniencing the client who has a booking after you.

Bundles

All bundles expire one calendar year from date of purchase!

HOW TO PREPARE FOR YOUR APPOINTMENT:

  1. Get excited! Self-care is on its way!

  2. Don’t worry about not knowing what services you should get; we will hear to come up with the best plan for your skin.

  3. Have intake forms completed beforehand.

  4. Bring a list of current skincare products you use if this is your first appointment or if there have been any changes so we can treat your skin safely.

  5. Know we have your back! Your best interest is our priority, so if we think you would benefit more from a different service, we will always let you know.

F&Q:

I am not sure which appointment to book?

If you are a first-time facial client, book a consultation, so we can decide on a treatment that is best for your skin and assess your skin goals. If you are a first-time client booking a massage, book whichever length of massage you want! If you are a returning client and are not sure what to book next, reach out to us via text or email, and we are happy to help guide you in that decision.

Can I get my facial after recently receiving botox or filler?

It is advised to wait at least 2 weeks for any facial treatments after receiving botox or filler to avoid any manipulation or shifting of the botox or filler beneath the skin. If you do both on the same day, get your facial before any injectables.

Can I shop in-person for products?

Yes! Please click the “Book Now” tab and schedule a product pick-up for existing clients! Scheduling a pick-up designates time for you to stop by and get your products. Please be mindful that this time is set aside during regular appointment hours between seeing other clients- if you do not arrive at your designated pick-up time, it will be rescheduled, and fees may apply. We cannot leave the treatment room to give products while another appointment is in session.

If you are unsure what you need and are not an existing client, you will need to book a consultation so we can designate time to discuss your skin and select the perfect products for you! Click the “Book Now” tab to schedule a consultation!

You can also always purchase any product at the end of any appointment before checkout!

How will I get in contact for my Virtual Consultation?

We will reach out to you via FaceTime unless you do not have an iPhone. If you do not have an iPhone, please email us at info.satisfactionspa@gmail.com, and we will provide you with a zoom link.

At this time, we are only able to serve those within the U.S.

For any other questions, feel free to email us at

info.satisfactionspa@gmail.com or text us at 512-710-3595